Reviews For Crysteel Manufacturing

Ed T

Customer  | 10/21/2020

Just recently leased a super dump truck From Strong. First of all, I want to say that they required my down payment weeks before they started working on my truck. I had to remind them a couple times that I have already paid them for my truck, so that they would start working on the truck. Once I got the truck it was, I believe, at least a month to 6 weeks later than they told me I would get it. They kept telling me that it was getting done and it had to go through quality. Apparently it went through quality several times. Once I received the truck, I received it with a bad clutch that I had to make arrangements to get it fixed. Then I tried to use the truck on its first job, and the airbag blew. I had to take it to a shop to get it fixed. Once I got it out, the control module died. Again I was not able to use the truck. I had to wait for another one to be mailed to me and then I spent almost 2 1/2 hours on the phone with their computer programmer guy, to get it set up in the truck. There were so many things wrong with this truck and I kept calling them and letting them know. I found bolts missing etc.. but the biggest thing that happened was that the back end of the truck frame snapped, because of poor workmanship, welding etc. while I had rock on the truck. Now this was a super dump, dump truck, which holds thousands of pounds of rock. I was so grateful that no one got hurt or killed when it snapped. I spent several hours on that day getting welders to come to temporarily weld it back together so that a tow truck can put it on a truck to tow it off of the job site. Mind you this was not my job site I was only working on that site that day. And every single person that was working on that job site that day lost a whole days worth of work because of my truck breaking down in the middle of the site. I was so upset at that point that I had Strong Industries come pick up the truck. I put it on my property to keep it safe until they came.